Also known as: NHP
Namibia Health Plan — medical aid fund providing health insurance coverage to members, recently transitioned to new managed care administrator Universal Care amid claims processing disruptions.
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Windhoek Observer
Namibia Health Plan posted overall surplus of N$197.8 million in 2025
“According to the fund's annual report, NHP recorded insurance revenue of more than N$2.28 billion during the 2025 financial year and posted an overall surplus of N$197.8 million, strengthening its reserves to N$674.3 million.”
NHP appoints new trusteesWindhoek Observer
Namibia Health Plan announced transition to Universal Care as managed care provider
“The AGM also reviewed NHP's transition to Universal Care as its managed care provider, with the fund describing the move as part of its long-term strategy to improve sustainability while protecting members' access to healthcare services.”
NHP appoints new trusteesThe Namibian
Namibia Health Plan says members' benefits have not changed despite administrative disruptions
“THE Namibia Health Plan (NHP) says its members' benefits have not changed despite administrative disruptions after it moved to a new service provider.”
NHP says benefits unchanged despite delayed claimsThe Namibian
NHP admitted the transition had caused challenges including unprocessed claims
“The fund admitted that the transition had caused challenges over the past few weeks, including claims that had not been processed.”
NHP says benefits unchanged despite delayed claimsWindhoek Observer
Namibia Health Plan (NHP) says it remains committed to complying with the Financial Institutions and Markets Act (Fima)
“The Namibia Health Plan (NHP) says it remains committed to complying with the Financial Institutions and Markets Act (Fima) while stabilising operations following challenges linked to its transition to a new managed care service provider.”
NHP says Fima compliance remains priorityWindhoek Observer
NHP hosted two virtual engagement sessions with members and healthcare providers
“NHP hosted two virtual engagement sessions on Monday with members and healthcare providers to address concerns surrounding the transition, which started on 1 April 2026.”
NHP says Fima compliance remains priorityWindhoek Observer
Namibia Health Plan has admitted to healthcare providers experienced failed claims processing and delayed payments
“The Namibia Health Plan (NHP) has admitted that healthcare providers experienced failed claims processing and delayed payments.”
NHP admits to delayed claim paymentsThe Namibian
Namibia Health Plan moved managed care services from one provider to Universal Care (Pty) Ltd
“Which is why the recent transition, moving its managed care services from one provider to Universal Care (Pty) Ltd, deserves an honest examination.”
Does NHP Need a Brand Aid?The Namibian
Namibia Health Plan wrote to healthcare providers on 5 March regarding transition to new managed care system
The Namibian
NHP began implementing transition to deliver value-based managed care services on 1 April
“She said on 1 April, NHP, together with Universal Care, began implementing a transition to deliver value-based managed care services for its members.”
Ministry of health offers public dental care to NHP members amid payment crisisThe Namibian Revolutionary Transport and Manufacturing Union will celebrate its fifth anniversary on 8 August 2026 with a worker-focused outreach programme in Windhoek, offering free consultations, labour education, health awareness and financial guidance to approximately 400 workers.
5 August 2026 · Windhoek Observer →
The Namibian Revolutionary Transport and Manufacturing Union will celebrate its fifth anniversary on 8 August 2026 with a worker-focused outreach programme in Windhoek, offering free consultations, labour education, health awareness and financial guidance to approximately 400 workers.
5 August 2026 · Windhoek Observer →
The Namibia Health Plan announced stronger financial performance and governance during its Annual General Meeting, recording insurance revenue of more than N$2.28 billion and a surplus of N$197.8 million in 2025, while electing two new trustees to its Board for the next three years.
30 June 2026 · Windhoek Observer →
Namibia's proposed consumer credit bill, which aims to overhaul the consumer credit industry and protect borrowers, has completed public consultation and is now undergoing final review by Namfisa before resubmission to the finance minister. The legislation introduces stricter affordability assessments, improved disclosure requirements, stronger consumer protections, and tighter regulation of credit providers, while repealing three existing laws.
1 June 2026 · The Namibian →
The Namibia Health Plan says member benefits and contributions remain unaltered following its transition to a new service provider on 1 April 2026, though it acknowledges administrative disruptions including delayed claims processing.
15 May 2026 · The Namibian →
The Namibia Health Plan says it remains committed to complying with the Financial Institutions and Markets Act while stabilising operations following challenges linked to its transition to a new managed care service provider that began on 1 April 2026. The transition has caused disruptions to claims processing and administrative delays affecting some healthcare providers and employer groups.
12 May 2026 · Windhoek Observer →
The Namibia Health Plan acknowledged that healthcare providers experienced failed claims processing and delayed payments following its transition to a new managed care service system on 1 April. NHP said the disruptions did not meet expected standards, though the principal officer framed the transition as necessary for long-term sustainability and improved healthcare management.
7 May 2026 · Windhoek Observer →
Namibia Health Plan (NHP) experienced operational disruption when transitioning its managed care services to Universal Care (Pty) Ltd, leaving members confused and unable to access benefits as providers scrambled to switch claims systems by an April 1, 2026 deadline. The article argues the crisis stems not from the decision itself but from poor communication and a gap between announcement and implementation that eroded trust in the "proudly Namibian" medical aid fund.
5 May 2026 · The Namibian →
The Ministry of Health and Social Services has urged 83,048 beneficiaries of the Namibia Health Plan to access dental care at public health facilities after dentists affiliated with the Namibia Dental Association halted services, citing payment claim delays. The government assured patients would not be turned away, while Namfisa said it was urgently assessing the situation.
4 May 2026 · The Namibian →
The Namibia Health Plan confirmed it is working through a backlog of claims expected to be resolved by 7 May 2026, following an administrative transition to Universal that has caused delays in processing and payments. Healthcare providers including the Namibia Dental Association and Psychological Association of Namibia have suspended acceptance of NHP cover, requiring patients to pay upfront due to cash-flow pressures.
2 May 2026 · Informanté →
NAMFISA has initiated engagement with the Namibia Health Plan to understand a claims backlog affecting members, following suspensions by healthcare providers including the Namibia Dental Association and Psychological Association of Namibia. NHP attributed the disruption to its administrative transition to Universal, which caused delays in claims processing and payments.
2 May 2026 · Informanté →
Namibia's financial regulator Namfisa has initiated urgent engagements with the Namibia Health Plan to investigate concerns about the fund's direct claim settlement process, saying it will provide further clarity by Thursday.
29 April 2026 · The Namibian →
Namibia Health Plan (NHP) and Universal Care have apologised for service disruptions following their transition to a new managed care system on 1 April, which caused delays in claims processing, provider payments, pre-authorisations and telephone services. The companies say the claims backlog is expected to be cleared by 7 May.
29 April 2026 · The Namibian →
The Namibia Dental Association has announced that its member dental institutions will no longer accept Namibia Health Plan (NHP) medical aid, requiring patients to pay out of pocket instead. The decision follows complaints about poor communication and a complex claims process during Universal's takeover as administrator from Medscheme starting 1 April 2026.
28 April 2026 · Informanté →
Dentists under the Namibia Dental Association have stopped treating patients covered by the Namibia Health Plan medical aid effective 25 April, citing payment delays by the fund's new administrator Universal Care. Physiotherapists have similarly raised concerns about claims processing and reimbursement delays since Universal Care took over from Medscheme in early April.
28 April 2026 · The Namibian →
Namibia's medical aid industry recorded N$293.6 million in profit over three months, with the market dominated by three companies holding 82.5% of assets. Total industry membership grew to 224,078 beneficiaries as at 31 December 2025, driven by increases in non-pensioner members.
2 April 2026 · The Namibian →
Namibia Health Plan has called on Namibians to get tested early for non-communicable diseases such as hypertension, diabetes, cancer and mental health conditions, arguing that early intervention can reduce complications and improve quality of life. The medical aid fund is strengthening preventative healthcare initiatives including health risk assessments, screenings, chronic disease support programmes and workplace wellness interventions.
8 March 2026 · The Namibian →